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When The Fastest Isnt Fast Enough

We had recently shifted homes and were going back and forth between the new home and the old one.So to keep in touch with the cyberworld, we gotĀ  Worldcall TelecomĀ USB internet connection, which is fiber optic independant, in other words, portable. The delivery and setup was done in 2 hours after the first call and after that started the maslays.
First few hours, it worked on a minimal level, very low speed and high disturbance.We called the helpline and were told to unplug the device, replug it or try restarting the application and the system.
We tried all options, no help. Then we called again with not-so-soft voice and informed the service agents, that we had problem connecting. no help…and worse no solution.
After repeated calls over several days and using not so subtle language, I informed them that we demand a full refund for the horrible services they have provided us. On this, we finally good hold of a fairly decent techi guy, who told us that if the issue persists, we should use a usb cable.
This help came after several days of hair pulling and cursing the WorldCall people. We followed Atif’s advice and finally, things got moving along. But too bad for Worldcall, we had already transferred our connection of Maxcomfrom the old home to the new one and were properly connected to the cyberworld without any hitch.

  1. July 6th, 2010 at 06:10 | #1

    You should try out wi-tribe. There service in Lahore is great, so I assume they’d be good in Karachi too.

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